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Dragana Milunovic, National Library of Serbia – Overview of public libraries in Serbia

Jasmina Ninkov, Belgrade City Library – Introduction to Belgrade City Library’s Network

Prof Andrew Smith, Emporia State University – Mutual Advocates: Public Libraries and their Communities

Theo Kemperman, Rotterdam Public Library – Help, the Millenial is in the Building

Maarja Pildre, Tallinn Central Library – Libraries – united in arts

Jasna Brkic, Violeta Djordjevic, Belgrade City Library – Downloading knowledge, uploading fun: innovative workshops for children and youth

Ton van Vlimmeren, Utrecht Public Library – Community engagement and social inclusion in libraries

Sanja Bunic, Zagreb City Libraries – A radically inclusive library for people experiencing homelessness

Sladjana Bratic, Central Library East Sarajevo – Library by Measures of All Users

Stanka Jovicic, Marina Nedjic, Belgrade City Libary – BCL’s role in building an inclusive community – programs and services for persons with disabilities

Mariona Chavarria Domingo, Biblioteca del Fondo – How to cook within a diversity of fellow cultures?

Virginija Svediene, Panevezys County Gabriele Petkevicaite – Bite Public Library – Library: a Whale on Which the Cultural Life of the City Rests

Colin Carter, Innovative Interfaces – Sharing Best Practice across library sectors and across the world