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Dragana Milunovic, National Library of Serbia – Overview of public libraries in Serbia
Jasmina Ninkov, Belgrade City Library – Introduction to Belgrade City Library’s Network
Prof Andrew Smith, Emporia State University – Mutual Advocates: Public Libraries and their Communities
Theo Kemperman, Rotterdam Public Library – Help, the Millenial is in the Building
Maarja Pildre, Tallinn Central Library – Libraries – united in arts
Jasna Brkic, Violeta Djordjevic, Belgrade City Library – Downloading knowledge, uploading fun: innovative workshops for children and youth
Ton van Vlimmeren, Utrecht Public Library – Community engagement and social inclusion in libraries
Sanja Bunic, Zagreb City Libraries – A radically inclusive library for people experiencing homelessness
Stanka Jovicic, Marina Nedjic, Belgrade City Libary – BCL’s role in building an inclusive community – programs and services for persons with disabilities
Mariona Chavarria Domingo, Biblioteca del Fondo – How to cook within a diversity of fellow cultures?
Virginija Svediene, Panevezys County Gabriele Petkevicaite – Bite Public Library – Library: a Whale on Which the Cultural Life of the City Rests
Colin Carter, Innovative Interfaces – Sharing Best Practice across library sectors and across the world